Frequently Asked Questions
Simply reach out to our team, providing us with details of your project and we can schedule a meeting and then put forward a proposal for a solution, and proposal date.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any proposal deadlines rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure a proposal, we will request a 50% down payment with the remaining 50% to be paid 24 hours prior to release of the proposal.
What is the process for managing guest invites?
Within our online meeting schedule system, you’ll find a user-friendly “Schedule” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Get in Touch with Nastock Today!
Reach out to us for inquiries about our Creter portable concrete mixer and Shield Technology systems. We’re here to assist you!
✓ Receive expert advice tailored to your needs.
✓ Explore our innovative solutions for your projects.
Contact Us for Inquiries and Support
1
To initiate your inquiry, please fill out the contact form with your details, including your name, email, and message. This will help us understand your needs better and respond promptly.
2
Once your form is submitted, our customer service team will review your inquiry and gather any necessary information to assist you effectively. Expect a confirmation email shortly after submission.
3
Our team will then reach out to you via the provided email address to address your questions or concerns. We aim to provide a comprehensive response within 24-48 hours.
4
If your inquiry requires further assistance, we may schedule a call or a meeting to discuss your needs in detail. This ensures we provide the best possible support tailored to you.
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Finally, we will follow up to ensure your issue has been resolved to your satisfaction. Your feedback is valuable to us, and we appreciate your engagement with Nastock.